Contact lens prescriptions are released after the fitting process has been completed. You’ll be given a copy by your optometrist at your appointment or:
If you do not receive care at a Kaiser Permanente Eye Care location, request a copy of your contact lens prescription from your optometrist.
Contact lens prescriptions are usually valid for two years, with some exceptions. Regular eye exams help to maintain good eye health.
All contact lenses must be fitted by an optometrist and require a valid prescription to place an order. Make an appointment for an eye exam and contact lens fitting with an optometrist.
Kaiser Permanente offers the leading brands and latest contact lens technology at competitive prices. You get the convenience of logging into this site to order refills or just picking up the phone. Once you’ve placed your original order with Eye Care, your contact lens prescription is in our online reorder system so you can order refills 24 hours a day.
First-time prescriptions, including prescriptions changes, may be ordered at an optical shop or by calling the Eye Care Service Team at 1-800-664-9225 press 4, press 2, Monday – Friday from 8 a.m. – 5 p.m.
Refills maybe ordered online 24/7 or by phone during business hours. Some lenses cannot be refilled online, including rigid, specialty, and MiSight contact lenses.
Order MiSight lenses by phone. Rigid and specialty lenses (like scleral lenses) must be ordered in the clinic.
We accept Visa, MasterCard, Discover and American Express.
For fastest service, the Eye Care Service Team at 1-800-664-9225 press 4, press 2, Monday through Friday from 8 a.m.–5 p.m. PST. After hours, please leave a phone number where we may reach you during business hours the next business day. You may also email us at KPWA.eyecare@kp.org.
Yes. Nonmembers may order contact lenses through Kaiser Permanente and receive the same great prices and free delivery on annual supplies. Call our Eye Care Service Team at 1-800-664-9225 press 4, press 2. You must have a current contact lens prescription.
If you’d like to use your benefits, please order in person at an optical shop or by phone. The online ordering system does not accept benefits at this time. Combining rebates and benefits offers the best pricing.
If you are a Kaiser Permanente member, there are several easy ways to find out what eye care services are covered by your plan.
No. However, you will receive an itemized receipt with each contact lens order that you may submit to your insurance company for reimbursement.
Yes, just use your FSA or HSA Visa or MasterCard to pay for your purchase, or submit the receipt sent with your order for reimbursement by your FSA/HSA administrator.
Find rebates here. For phone orders, our Eye Care Service Team will let you know of any rebates on lenses that you use.
Federal employees, retirees and U.S. military and their dependents receive 20% off a contact lens purchase once each year, per person. You may use this discount by calling our Eye Care Service Team at 1-800-664-9225 press 4 (then follow the prompts) or in person at a Kaiser Permanente Eye Care optical shop. Please show ID or identify yourself as a Federal employee, retiree or military member.
Once your order is placed, you should receive your lenses within 5-7 business days. Custom-made lenses can take up to 4 weeks. Always order them well in advance so you don't run out.
Orders place online ship FREE. Phone orders ship FREE for annual supplies and orders of $100 or more. All other orders ship standard USPS for $11. Need them fast? UPS Next Day is available for $25.00 when ordered by phone. Orders must be placed before 11 a.m. PST for next day delivery.
Orders are shipped within the continental United States, Hawaii and Alaska only. Post Office boxes and military APO/FPO addresses are allowed. We currently are unable to offer delivery to international addresses.
Contact lenses purchased from Kaiser Permanente Washington can be exchanged or returned for a complete refund within 30 days from the date you first receive your contacts. Contact lens boxes must be returned unopened, undamaged, unexpired, and unmarked to be eligible for a refund or exchange. Bring your product to an optical shop or call the Eye Care Service Team, 1-800-664-9225 press 4 then press 2, to make mailing arrangements.